This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PDF
Size:
2 pages, 8.5" x 11" (designed for 2-sided printing)
Intended audience:
Managers and stewards
Best used:
Supervisors and stewards can use this checklist to discuss how to fulfill their joint responsibilities for leading their teams. It includes 7 main principles and 37 related behaviors.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
Share this poster highlighting a team that reduced patient wait times by having medical assistants take patient vitals on bulletin boards, in break rooms and other staff areas.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster, suitable for bulletin boards in break rooms and other staff areas, spotlights a Radiology team that sped up service by converting a closet into a dressing room.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
Post on bulletin boards, in break rooms and other staff areasto highlight the work of a unit-based team that saved nearly $10,000 a month by reorganizing its supply room.
Format:
PDF (color and black and white)
Size:
8.5 x 11
Intended Audience:
Frontline employees, managers and physicians
Best used:
This poster features advice from a physician leader about overcoming resistance to change. Place on bulletin boards in break rooms and other staff areas.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
Post this advice from a UBT labor co-lead, about overcoming resistance to change, on bulletin boards, in break rooms and other staff areas.
When the Anaheim Medical Center Admitting department unit-based team set out to increase its collection of inpatient hospital copayments, it had several hurdles to overcome.
Some staff members had to get comfortable with asking for money from patients. Others had to learn how to calculate copayments. They also needed to notify Admitting of a patient’s pending discharge so copayments could be collected at the point of service.
And since the team goal of collecting copayments didn’t always dovetail nicely with individualized goals, that put some staff members at odds.
“We had created this unhealthy competition,” admitting supervisor/manager and union co-lead David Jarvis says.
They also had the problem of convincing staff members in other departments that collecting copayments from hospitalized patients was not a bad thing.
"They used to think of me as Public Enemy No. 1," says Patti Hinds, a financial counselor and member of SEIU UHW.
To educate and motivate staff members about the importance of collecting copayments, the unit-based team held a kickoff meeting in January 2010.
Staff members who were good at collecting and calculating copayments were deemed “master users” and received training so they could help their peers learn to correctly calculate amounts due. They also got pointers on speaking with patients about the money they owed.
"We wrote scripts, we role-played and, as people did it more, they became more comfortable with asking for money and with knowing when it is appropriate to do so," admitting clerk, SEIU UHW Patricia Hartwig says.
The team also had to teach staff members in other departments about the benefits of copayment collection.
"We showed them the bottom-line connection between revenue collection and their paychecks," Hartwig says.
Better working relationships developed between admitting department staff and the nursing units, prompting nurses to contact admitting staff more consistently before patients are discharged.
"They came to realize we’re not the 'bad guys,' " says financial counselor Marcela Perez, an SEIU-UHW member.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended Audience:
Frontline employees, managers and physicians
Best used:
This poster features a pediatrics team that increased vaccine rates in children by administering shots in the exam room rather than an injection clinic. Post on bulletin boards, in break rooms and other staff areas.
Format:
PDF and Word DOC
Size:
8.5" x 11"
Intended Audience:
NICUs and maternity wards
Best used:
Use this checklist to ensure that information about how to take care of a new infant is gone over consistently with parents of newborns.
Format:
PDF
Size:
8.5” x 11”
Intended audience:
UBT co-leads, UBT consultants
Best used:
Use this poster to track what your team is working on. Display it prominently on bulletin boards, in break rooms and other staff areas so everyone knows where the team stands.
