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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Who will care for the caregiver? Using human-centered design concepts, patients, their family members, frontline workers and KP leaders are finding ways to ensure patients are safe at home and caregivers get the support they need.
Caring for the Caregivers
Easing the burden that falls to patients’ family, friends.
October 11, 2017
Linda Hansen, RN, a public health nurse and UNAC/UHCP member, with patient Madeline Lanell Haxton
‘Problems Are Only Opportunities…’
Use these tools for creative problem solving.
March 14, 2017
Dental teams in the Northwest, like this one, keep patients comfortable and satisfied.
Dental Teams Put Patients at Ease With "Spa-like" Services
How to give members a "wow" experience.
May 18, 2016
RN Kathy Stafford, a member of the Oregon Nurses Association
Curiosity Leads to Better Service
A successful practice crosses state lines.
October 3, 2014
Members of the Perioperative team at Ontario Medical Center say performance improvement keeps them sharp.
How to Climb the Path to High Performance
Achieving and sustaining high marks.
September 8, 2014
Driver Alfredo Alvarez rigs up the mobile health vehicle in Bakersfield. He'll drive it 40 miles to Tehachapi and spend the rest of the day checking in patients.
Driver as Receptionist? Why Not?
Workers and managers reshape responsibilities.
August 12, 2014
Sara Quimby, a mail services worker represented by SEIU Local 105, at work unloading packages.
Reduce Outsourcing and Bring Courier Jobs in House
See how your team can work it out.
April 2, 2014
Savings added up quickly when this Oncology team in the Northwest paid close attention to which tubing it used for IVs; shown is Randi Norton, an RN and member of OFNHP.
Change in Tubing Saves $25,000
Attention to details pays off.
March 4, 2014
San Rafael's Health Information Management unit-based team.
Nowhere to Go but Up
Ascending the Path to Performance.
January 14, 2014
UBT co-leads Yoland Gho, Fremont operating room nurse manager, and Gus Garcia, surgical tech and SEIU-UHW steward
Peer Advice: Red Bad, Black Good
OR team reduces supply waste and saves $34,000 a year.
January 28, 2013
From left, union co-lead Alicia Rendon, former co-lead Amber Cabrera, manager Darren Smith and team sponsor Trissy Bastin.
Beyond Retail: Optician Saves Member’s Sight
New workflow helps save a patient's eyesight.
August 7, 2012