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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
At first, these frontline workers rolled their eyes at UBTs. But their experiences improving performance and teamwork changed their outlook.
From Skeptics to Believers
Eye-rolling at first, then a growing appreciation.
December 7, 2016
Regaining control: Shannon Cazinha (left), UBT development consultant, worked with management co-lead Linh Chau (center) and union co-lead Fairy Mills (right) to help their Northwest pharmacy team make improvements that gave members more control over their work.
From Tears to Cheers
How one pharmacy team turned its culture around.
May 13, 2016
Wendy Watson manages stress through vigorous exercise.
How Managers Manage Stress
Tips for and by frontline leaders.
Southern California's Biohazards band, extending partnership tools into music-making.
Around the Regions (Winter 2016)
A sampling of teams across KP.
January 4, 2016
Juan Piantino, MD, shares ideas with Debbie Newcomb, an electro-neurodiagnostic technologist and UFCW Local 555 member.
Partnership Attitude Brings State-of-Art Test to Members
How speaking up helped young patient to life-changing care.
August 11, 2015
From Union Activist to Manager
Past experience provides a leg up.
March 1, 2012