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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Wendy Watson manages stress through vigorous exercise.
How Managers Manage Stress
Tips for and by frontline leaders.
May 13, 2016
Katie Richardson, MD, master juggler: pediatrician, director of Physician Experience for the Colorado Permanente Group, the mom of an 11-year-old daughter—and expert stressbuster.
First, Heal Thyself
A physician talks about managing stress.
Joan Thayer, a lead cardiology nurse and member of UFCW Local 400, gets a group hug from colleagues at a recent UBT fair.
I'm in a UBT?
Reminding people they're part of a team.
October 6, 2015
Sheryl Magpali, RN, union co-lead for the Baldwin Park critical care and step-down unit team, confers with her fellow nurses on an improvement project.
One KP, One LMP
2015 National Agreement sets a high bar for performance.
Working to Put Herself Out of a Job
A UBT consultant helps teams fly on their own.
Making Health Care Safe
Report shows a lack of respect at work can be dangerous.
April 11, 2013