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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Communication, Commitment, Consensus
UBT co-leads bond thanks to partnership basics.
September 5, 2017
A diverse staff (like this team from the perioperative department at the Ontario Medical Center in Southern California) serving a diverse membership is a point of pride and strength for Kaiser Permanente.
A Mirror for Members
Linking diversity and quality.
January 4, 2016
Nurse Eula Maddox attends a patient at Southwood Medical Center.
Virtual UBT Fair: Spreading a Safety Success
Patients with abnormal test results get the care they need.
April 20, 2015
Teo's stay in the NICU after he was born led dad Trav Ichinose to become an active member of the team's parent advisory council, contributing his voice to improving performance.
Giving Patients a Voice
Caregivers get tips from patients.
March 17, 2015
Account administration representative Sue Hermes, an OPEIU Local 30 member, with management co-lead Demetria Williams.
Why Excellent Care Isn't Enough
MSSA teams help shape perceptions of Kaiser Permanente.
August 5, 2013
Answering the Phones? You've Got Power
MSSA teams are crucial to KP's success in the marketplace.
Tangela Ford-Brown, a patient care technician in Northern California and SEIU UHW member, with patient Macan Singh
Around the Regions (Summer 2013)
A look at performance improvement work in each region.
July 1, 2013
From left, union co-lead Alicia Rendon, former co-lead Amber Cabrera, manager Darren Smith and team sponsor Trissy Bastin.
Beyond Retail: Optician Saves Member’s Sight
New workflow helps save a patient's eyesight.
August 7, 2012
Bernardino Corona, optical machine operator, SEIU UHW
Going for the Gold
Partnership principles meet members' needs.
May 21, 2012
Eyvonne Kirk, department administrator, with Eric Zambrano, RN, UNAC/UHCP
Simple Steps to Superior Service
Patients deserve no less.
Management co-lead Annette Adams
Fontana NICU Opens the Door to Service, 24-7
Meet their needs, not yours.
January 20, 2012
The diagnostic imaging department at the Woodland Hills Medical Center is improving workflow and boosting attendance by drawing on the wide experience of its team members.
Smaller Teams Help Radiology Department Improve Performance
Right-sizing helps UBT win big with team members.
January 19, 2011