Frontline Managers
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Humans of Partnership:
TOOLS
Tough Conversations: Tips From a Partnership Facilitator
Format:
PDF (color or black and white)
Size:
8.5" x 11"
Intended audience:
Faciliators and others involved in leading the issue resolution process.
Best used:
Use these tips when you are having hard conversations during the issue resolution process.
TOOLS
What's Your Phrase Coloring Page
Format: PDF (color and black and white)
Size: 8.5" x 11"
Intended audience: Frontline workers, unit-based teams
Best used: Write in the box a phrase that helps you keep your cool in a tense situation. Color the diagram and hang in your work space.
TOOLS
SuperScrubs: From the Ground Up
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Anyone with a sense of humor
Best used:
Our comic superhero helps make it clear that everyone has a part in solving problems in their department's UBT.
Hank Q1-2017
TOOLS
Issue Resolution Form
Format:
PDF
Size:
One page, 8.5" x 11"
Intended audience:
Frontline workers and managers covered by the Labor Management Partnership seeking resolution of a difficult partnership issue
Best used:
Fill out this form and submit it to your local or regional LMP Council to expedite a solution to an issue that has gotten stuck.
Oversight Reduces Document Scanning Errors
- Hosting in-service to discuss how to properly set up a scanning procedure
- Monitoring the process to ensure the scanning was done properly
- Sharing feedback about the process so every team member can learn from any mistake
What can your team do to work with other UBTs so you can both improve? What additional training could your team benefit from?
Provide Good Care, Save With Secondary Tubing
- Looking for less expensive options, like switching from primary tubing to secondary tubing
- Using secondary instead of primary tubing for IV patients, whenever it is medically safe
- Working through the change so everyone on the team understands and adapts
What can your team do to make sure it's using the right supplies for the job? What else could your team do to keep KP affordable for patients and members?
Spread the Love and Build Their Loyalty
- Creating ID system for new members, such as highly visible yellow stickers on member cards
- Training staff and doctors about the importance of new members and how to make them feel welcome
- Making outreach calls for the new member's first appointment
What can your team do to welcome new members to KP?
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