This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
What can your team do to build a business case for better equipment? What else could your team do to reduce wasted time and effort?
What can your team do to explain the "why" behind what you are doing?
What can your team do to improve your communication with patients?
Use these posters and tools in presentations or meetings to help your teams overcome barriers, compare results and reach high performance.
Borrow from the ideas on this page to inspire your team, convince doubters to come on board, and identify projects and practices that have worked for others.
The KP Value Compass commits us to delivering the best quality and service at the most affordable price, in the best place to work. And here’s the thing about service—everybody knows how to tell bad from good and good from great.
It’s not easy, in the crunch of a busy workday, to give every member and patient great service every time they call or visit. But these three simple tools can help. Each can be learned quickly and can be discussed, used and perfected by your team:
At Kaiser Permanente, the patient is at the center of all decision making, and metrics can help us see at a glance the impact—positive or negative—that a team's decisions have had on a patient. The key to good metrics is finding the few, vital pieces of information that help us understand that impact.
“The purpose of measurement in quality improvement work is for learning, not judgment,” says Bob Lloyd, the executive director of performance improvement at the Institute for Healthcare Improvement, an independent nonprofit in Massachusetts.
What can your team do to welcome new members? And what could your team do to leverage its members' unique strengths and knowledge?
What can your team do to consolidate supplies or services? What else could your team do to reduce waste?
What can your team do create smoother workflows? And how could your team work better with other UBTs to improve performance?
What can your team do to improve its workflow?
