Frontline Managers

• Assessing on-hand pharmaceutical supplies for need
• Working with providers to reduce cost and amount of needed drugs
• Reducing number of on-hand meds

What can your team do to order and use supplies wisely? What else could your team do to help keep KP affordable for members and patients?

• Developing stretching routines that target large muscle groups and various joint areas
• Adding stretch routines that help lifting, pulling, pushing and twisting to daily 7 a.m. huddles
• Discussing workplace safety at every morning huddle and encouraging full participation

What can your team do to prevent injuries? 

• Reviewing upcoming ultrasound appointments to schedule reminder calls
• Dividing call duties among different assigned staffers to ensure privacy
• Calling a day in advance of appointments to discuss patient instructions

What can your team do to reach out to patients? And how could your team work with other teams to improve service? 

• Assigning a point person to work with physicians and departments to ensure patients have the needed lab orders
• Coordinating efforts across the multiple departments that engage in a patient's treatment
• Assigning a backup assistant to ensure the point duties are covered

What can your team do to identify where things "fall through the cracks"? What else could your team do to put the patient at the center? 

• Standardizing note-taking styles across the team
• Assigning a financial counselor to each in-need patient
• Working with Admitting Department to identify patients who need assistance and provide counseling

What can your team do to reduce unneeded variation? And what can your team do to work with other teams to improve service? 

• Following the successful practice of another team that solved the same problem
• Offering kid-friendly food like peanut butter and jelly sandwiches
• Creating restaurant style menus with imagery of zoo animals

What can your team do to listen to the voice of the patient? And how could your team learn from other teams that have tackled challenges similar to yours?

• Creating computer spreadsheet to track inventory and order supplies
• Labeling shelves and supplies more clearly to reduce clutter
• Eliminating hoarding and rarely used supplies, and consolidating orders

What can your team do to harness the power of technology? What else could your team do to centralize information that is scattered? 

• Assessing the problem and working together to a solution
• Converting extra closet space into a dressing room for patients
• Realizing even small solutions pay large dividends

 What can your team do to use your physical space more efficiently? 

• Creating call lists for patients at risk for hypertension
• Targeting diabetic patients, who often overlook high blood pressure symptoms
• Having clinical assistants chip in to check blood pressure and outreach

What can your team do to reach out to patients proactively? What else could your team do to help patients manage chronic conditions?

• Placing a Gratitude Jar in the entrance of the department (a prominent position)
• “Planting” a Gratitude Tree on a wall
• Buying playful fruit-shaped sticky notes to write their gratitude messages and post on the tree 

What can your team do to measure and reduce stress?