This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
When coaching or problem solving, ask thoughtful questions to engage the other person and help them increase their capacity for solving problems on their own. Thoughtful questions motivate the coachee to think, analyze, speculate and express feelings.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
UBT management and labor sponsors
Best used:
This link-rich PDF provides an overview of sponsorship tools and resources in a 2-page tipsheet.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
PSP Palooza guests, including frontline workers, managers, and physicians
Best used:
Download, print and hand out these passports at your PSP Palooza to ensure participants visit teams and learn about their successful practices. Teams presenting at the fair can mark off participants’ passports with a pen or colorful sticker. Participants can redeem the passports for snacks or giveaways. Also, use the passports as tickets for raffle drawings at your event.
For more tools, please visit the How-To Guide: PSP Palooza in a Box.
Format:
PDF
Size:
18 pages; 8.5" x 11"
Intended audience:
Labor, management and physician sponsors who support unit-based teams
Best used:
This interactive handbook provides the fundamentals for sponsors to successfully work in partnership.
Formats: This ZIP file contains two-color and black-and-white versions of the LMP logo in the following five formats:
Please do not alter the configurations and do not substitute any other font or wording. Refer to the LMP Brand Guidelines for more information.
Links to individual files in the ZIP (use cntrl-click or option-click then "save link as"):
Format:
Word DOC
Size:
6 pages, 8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
Co-leads can learn to work together and successfully kick off their unit-based teams by consulting this checklist.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline managers, physicians and employees
Best used:
Before even sending an invitation, use this checklist to clarify the purpose and goal of your meeting and decide who needs to attend.
Receptionist Sam Eckstein encourages his co-workers at the Woodland Hills Medical Center lab not only to meet—but to exceed—patient expectations of excellent service. To back up his coaching, he’s using the knowledge he gained in a new LMP course on business and economic literacy.
During the course, Eckstein and about a dozen other workers and managers learned about the rising cost of health insurance in the United States and the trend toward businesses’ shifting more health care costs to employees.
Because patients are paying more, “Their expectations are higher,” says Eckstein, a member of SEIU UHW. “When patients come in without an order [for a lab procedure], we can’t just send them home,” and inconvenience them by making them come back another day, he says. “We have to help meet their needs.”
Eckstein took part in a pilot project to test the Labor Management Partnership’s new approach using popular education techniques to ensure frontline employees and managers have the context and know-how they need to continue improving team performance and keep Kaiser Permanente affordable.
Popular education turns the old-fashioned schoolroom model of teaching and learning on its head. It is ideally suited to the Labor Management Partnership, which is built on the belief that all employees, managers and physicians bring their expertise and experience to bear on improving service and care at KP. No longer is the teacher or trainer the sole expert in the classroom, there to fill students’ minds with information they passively receive, memorize and repeat.
Instead, popular education taps into participants’ experiences in their communities and workplaces and uses them to generate dialogue. It explores the social and economic context of students’ lives and asks probing questions: What are people happy about? Worried about? Fearful about? Hopeful about? Students are encouraged to analyze that information—and to take action.
Format: Printed flyer or PDF
Size: 8.5” x 11”
Intended audience: Physicians in Chief and physician team leads
Best used: In meetings and trainings. Can be posted on bulletin boards or in offices
Description: Why should physician leaders support unit-based teams? Simply because the teams remain our best hope for a workplace that supports better delivery of care and service. Find out more in this short letter-size piece that features frequently-asked questions about UBTs.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline managers and other team leaders
Best used:
Five tips to help frontline managers create an environment where workers feel safe sharing ideas and concerns. Post in your work space and share with other managers.
