TOOLS
10-Minute Tool to Ensure Good Service
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Manners matter. Use simple techniques to deliver good service from the start.
lmpartnership.org
Help Video
How to Find UBT Basics on the LMP Website
LMP Website Overview
How to Find How-To Guides
This short animated video explains how to find and use our powerful how-to guides
How to Find and Use Team-Tested Practices
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
How to Use the Search Function on the LMP Website
Having trouble using the search function? Check out this short video to help you search like a pro!
How to Find the Tools on the LMP Website
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
TOOLS
10-Minute Tool for Service Recovery
Format:
PDF
Size:
8.5" X 11"
Intended audience:
Frontline teams
Best used:
Problems happen. Use simple techniques to restore service when things go wrong.
TOOLS
10-Minute Tool to Build Trust and Confidence
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Trust matters. Use simple techniques to build confidence with patients and members.
TOOLS
Attendance Scorecard
Format:
Excel spreadsheet (can be filled in online)
Size:
8.5" x 11"
Intended audience:
UBT members, co-leads, managers, sponsors
Best used:
Use this spreadsheet to find your team's attendance weeknesses and then set and test improvement goal(s).
TOOLS
Six Team Talking Points for (New) Sponsors
Format:
PDF and Word DOC
Size:
8.5" x 11"
Intended audience:
Sponsors
Best used:
These topic and discussion points for meeting basics can smooth the way for sponsors to build a relationship with their team members; includes a look at meeting basics, metrics, SMART goals, tools, training and performance improvement.
TOOLS
Inspire Change: A Storytelling Template
Format:
PDF and Word DOC
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Use this template to inspire your team to prepare department newsletter articles, storyboards for UBT fairs or presentations about projects. Includes distinct sections you'll need to get the story.
TOOLS
Inspire Change: A Storytelling Workbook
Format:
PDF (color and black and white) and DOC
Size:
16 pages, 8.5" x 11"
Intended audience:
UBT co-leads and team members
Best used:
This workbook, developed by LMP Communications for storytelling workshops, features simple steps to outline your story. Use it to spread best practices by unit-based teams through presentations, storyboards and newsletters. Download, print out and share with your teams.
TOOLS
Pathways to Partnership (report)
Format: PDF
Size: 13 pages (8.5" x 11")
Intended audience: People interested in learning about the Labor Management Partnership
Best used: To educate interested individuals about the basic how and why of partnership
Description: This 13-page brochure, published in 2000, explains how and why the Labor Management Partnership was born and what we gain by working in partnership, as well as tips on how to work in partnership.
TOOLS
Powerpoint: Cute Kids Inspire Clean Hands
Format:
PPT
Size:
1 slide
Intended audience:
LMP staff, UBT consultants and performance improvement advisers
Best used:
This Powerpoint slide highlights a team that boosted its scores on hand-washing observation surveys. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.
TOOLS
UBT Meeting Report-Out
Format:
PDF and Word Document
Size:
8.5" x 11"
Intended audience:
UBT co-leads and members or representative unit-based teams
Best used:
This template can help you keep team members informed of issues addressed at UBT meetings and collect feedback from those not present.
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