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Nursing Assistant Clinical Director Alainie Lounsbury, RN (standing), checks in with (left to right) Dan Alexandroni, Donielle Tresvant and Hong-le Ton-Nu, all RNs who are represented by UNAC/UHCP, one of the unions in the Alliance of Health Care Unions.
How managers can use their mobile device to identify, track and escalate issues surfaced during rounding conversations.
The Woodland Hills Intensive Care Unit has built a speak up culture with interdisciplinary rounds on patients. As a result, the team has high morale, low turnover—and its patients suffer fewer hospital-acquired infections.
The Three Cs to Success
Consistency, communication, collaboration bring better care.
April 13, 2016
Brandon Johnson, a Kaiser Permanente member, gives Shirley Brown, RN, a member of UNAC/UHCP, a grateful hug.
Creating a Safety Net for Sickle Cell Patients
Helping patients live full and healthier lives.
January 4, 2016
A diverse staff (like this team from the perioperative department at the Ontario Medical Center in Southern California) serving a diverse membership is a point of pride and strength for Kaiser Permanente.
A Mirror for Members
Linking diversity and quality.
Nurse Eula Maddox attends a patient at Southwood Medical Center.
Virtual UBT Fair: Spreading a Safety Success
Patients with abnormal test results get the care they need.
April 20, 2015
Teo's stay in the NICU after he was born led dad Trav Ichinose to become an active member of the team's parent advisory council, contributing his voice to improving performance.
Giving Patients a Voice
Caregivers get tips from patients.
March 17, 2015
Members of the Perioperative team at Ontario Medical Center say performance improvement keeps them sharp.
How to Climb the Path to High Performance
Achieving and sustaining high marks.
September 8, 2014
From left, union co-lead Alicia Rendon, former co-lead Amber Cabrera, manager Darren Smith and team sponsor Trissy Bastin.
Beyond Retail: Optician Saves Member’s Sight
New workflow helps save a patient's eyesight.
August 7, 2012
Many of Panorama City's unit-based teams are adept at using data to track what's working and what's not; pictured here is Emma Yabut, RN, a UNAC/UHCP member, who is a member of the NICU unit-based team.
How I Learned to Stop Worrying and Love the Data
Once you get over your fear, numbers become your friends.
February 1, 2012
The diagnostic imaging department at the Woodland Hills Medical Center is improving workflow and boosting attendance by drawing on the wide experience of its team members.
Smaller Teams Help Radiology Department Improve Performance
Right-sizing helps UBT win big with team members.
January 19, 2011