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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Tip 1 of 12: Party-hardy to celebrate both successes and failures. Those are great learning opportunities.
12 Tips for Building Your Team in 2018
Make every month count with these helpful ideas.
February 20, 2018
Interest-based bargaining involving worker, manager and physician representatives from across Kaiser Permanente is a cornerstone of the partnership.
New Book Spotlights Partnership Success
See what inside and outside experts say about LMP.
March 6, 2017
Facility and regional ratings, as well as more rigorous team assessments, are part of the 2015 National Agreement.
Meet Your National Agreement: New Standards for All
How to ensure we are always getting better.
December 7, 2016
Union workers, such as SEIU-UHW member Sylvia Reynoso (writing on the board), should have more opportunities to learn about and take part in performance improvement efforts, says our guest columnist.
From the Desk of Henrietta: Performance Is a Union Issue
Seeking an equal voice in improving service and quality.
November 29, 2016
Lisa Kane, UBT consultant, harnesses teams' enthusiasm for improving service and quality.
Around the Regions (Fall 2015)
A sampling of what teams across KP are doing in partnership.
October 6, 2015
A successful kp.org sign-up campaign resulted in a deluge of messages, and providers found themselves struggling to keep up. That’s when co-leads Rikki Shene, LPN, a member of SEIU Local 49, and manager Eliseo Olvera took action, with help from their UPR.
The Best-Laid Plans
When improving performance, one thing leads to another.
Consultants such as Shannon Cazinha (center) can coach teams on the best ways to improve performance.
From the Desk of Henrietta: Put Me In, Coach
UBT consultants and union reps help teams excel.
Members of the Perioperative team at Ontario Medical Center say performance improvement keeps them sharp.
How to Climb the Path to High Performance
Achieving and sustaining high marks.
September 8, 2014
Emergency department supervisor Rosemary Sanchez went from skeptic to enthusiast.
Teen Interns Jump-Start UBTs
Summer interns win over health care pros.
August 20, 2014
Summits have helped unit-based teams in San Diego, such as this one, improve their performance.
Summits Supercharge Performance Improvement Efforts
A UBT summit can boost team performance.
July 7, 2014
Jane Baxter and Ingrid Baillie lead the Alpharetta Ob-Gyn UBT.
How to Zoom From Level 1 to Level 4
Quickly move up the UBT Path to Performance.
March 25, 2014
Members of the lab UBT at San Jose Medical Center and two of their sponsors: Rosemary Cipoletti, assistant laboratory administrator; sponsor Hollie Parker-Winzenread, associate medical group administrator; phlebotomist Antoinette Sander; and lab assistant and sponsor Cheryl Gonzalez (left to right). Gonzalez and Sandez are members of SEIU UHW.
From Frenzied to Focused
Help teams set their priorities.
January 7, 2014