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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
At first, these frontline workers rolled their eyes at UBTs. But their experiences improving performance and teamwork changed their outlook.
From Skeptics to Believers
Eye-rolling at first, then a growing appreciation.
December 7, 2016
Deashimikia Williams, a member of OPEIU Local 2, is a customer service representative in Maryland.
Dancing the Stress Away
A high-stress department learns to chill.
May 18, 2016
Southern California's Biohazards band, extending partnership tools into music-making.
Around the Regions (Winter 2016)
A sampling of teams across KP.
January 4, 2016
Joan Thayer, a lead cardiology nurse and member of UFCW Local 400, gets a group hug from colleagues at a recent UBT fair.
I'm in a UBT?
Reminding people they're part of a team.
October 6, 2015
Teo's stay in the NICU after he was born led dad Trav Ichinose to become an active member of the team's parent advisory council, contributing his voice to improving performance.
Giving Patients a Voice
Caregivers get tips from patients.
March 17, 2015