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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Wendy Watson manages stress through vigorous exercise.
How Managers Manage Stress
Tips for and by frontline leaders.
May 13, 2016
Southern California's Biohazards band, extending partnership tools into music-making.
Around the Regions (Winter 2016)
A sampling of teams across KP.
January 4, 2016
Going From 4 to 1 Shoots Team Up to 5
A UBT's journey along the Path to Performance.
September 9, 2014
San Rafael's Health Information Management unit-based team.
Nowhere to Go but Up
Ascending the Path to Performance.
January 14, 2014
Safe to Speak Up?
How to build a culture where it's safe for all to speak up.
May 1, 2013
When Something Goes Wrong
A good system and courageous leaders are key to speaking up.
Gena Bailey, a service area director and UBT sponsor in the Northwest, and Melissa Garan, a medical assistant and SEIU Local 49 member
The Sponsorship Dilemma
The importance and challenges of UBT sponsorship.
November 8, 2012