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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
CIC members Sandy Woehler (union) and Kelli Kane (managment) review a bargaining proposal together.
What Makes Our Bargaining Unusual
It's like the United Nations, but more polite.
January 2, 2015
Focusing on Common Ground
How interest-based bargaining changes the game.
Groundbreaking From the Get-Go
A short history of national bargaining at KP.
"If you are going to be a good partner, you have to have your partner’s interests in mind as well as your own," says Michael Belmont.
Good Partnering Methods Aren’t Just for the Bargaining Table
How to solve tough problems and preserve work relationships.
Interest-based bargaining: No one does it like we do it.
From the Desk of Henrietta: Revolutionary
Why interest-based bargaining benefits all parties.
Going From 4 to 1 Shoots Team Up to 5
A UBT's journey along the Path to Performance.
September 9, 2014
Henrietta, the resident columnist for the LMP's quarterly magazine Hank, urges KP employees to to explore new ways of doing their work.
From the Desk of Henrietta: O Is for Ostrich
An argument for a curious, flexible mindset.
April 2, 2014
San Rafael's Health Information Management unit-based team.
Nowhere to Go but Up
Ascending the Path to Performance.
January 14, 2014
Susan Miles, the Ambulatory Nursing director at Ontario Medical Center, shows off a photo of the running shoes she has treated herself to, using them as an incentive and reward in place of food.
Susan Miles: Getting Past Excuses
Get inspired by Susan Miles who got in shape—thanks to KP.
October 29, 2013
Photographer Robert Gumpert captures the essence of KP's workforce, including these EVS workers at the Ontario Medical Center in Southern California.
Labor History: Picturing the Workers of Kaiser Permanente
The extraordinary photographic record of KP's history.
August 5, 2013
Englewood Primary Care UBT members work together to manage patient inquiries.
Patients Win After Team Ignores Traditional Hierarchy
Physicians pitch in to help short-staffed nurses.
June 12, 2013
When Something Goes Wrong
A good system and courageous leaders are key to speaking up.
May 1, 2013