This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Format:
PDF
Size:
8.5" x 11" and 4" x 6"
Intended audience:
Anyone leading or coaching teams with difficult issues that need to be resolved.
Best used:
Download and print out so team members can follow the processes of interest-based problem solving and consensus decision making step by step. Use the smaller 4" x 6" version as a two-sided postcard.
What can your team do to help employees feel safe speaking up?
Want to take your team to the next level? Make good things happen for yourself, your co-workers and your members and patients? Collaboration is one of the four critical skills needed to meet future challenges with ease. Use these 12 team-building tips to make every month count.
Celebrate your team’s successes and acknowledge — even celebrate — failures. Failures are great opportunities for learning if you focus on where the process (not the person) needs improvement. After each test of change, recognize and reward contributing team members at huddles and meetings. Use small wins to keep the momentum going.
Help employees track their sick days and time off by printing out and distributing our colorful, always popular attendance calendar.
Learn your department’s budget as a team and get everyone’s ideas on how to reduce costs. Sign up for a business literacy training.
Document your team’s work regularly, accurately and concisely in UBT Tracker. It will let others see and learn from your team’s accomplishments.
Ask for help or call a stop to the work when you see an imminent danger or need help to safely complete a task. Then look for system improvements and root causes of problems — ask not just what happened, but why.
Rotate responsibilities for leading meetings and managing improvement projects among all team members. This will build your team’s skills and strengths.
Huddle daily. It works. Watch the video “Huddle Power” and use the tools there to get you started huddling with your team.
Become supply savvy. Make a full assessment of supplies — track inventory, tidy up storage areas and streamline ordering. Simple changes can save thousands of dollars. Download our 6S tool to make this work a snap.
Perform a waste walk. Impartially observe a work area or work process to identify waste or inefficiency. Get walking with our online Waste Walk toolkit.
Go paperless. Don’t print out agendas and documents. Send them out via email or use a projector instead.
Help patients sign up on kp.org. Remind them they can securely view their medical records and most lab results, email their doctors, schedule appointments and refill prescriptions online. Bonus tip: Encourage tech-savvy members to download the kp.org app so they can access these features on their phones. Check out how one team got 90 percent of its patients signed up.
Did something work for your team? Spread the word to others. Need inspiration for your next improvement project? Look for other teams that have succeeded. Work with your UBT consultant or union partnership representative to spread your successes. Visit our Team-Tested Practices section to get ideas you can try with your team!
Participants will learn core facilitation practices and will practice these skills and receive feedback from instructors. The participants will determine how facilitation skills are used when leading a UBT.
Level 3, 4, 5
2 days
This course is intended for anyone facilitating unit-based teams. Job categories who should attend include physician, management, labor, unit-based team consultants and union partnership representatives.
None
Interest-Based Problem Solving offers labor and management partners a method to solve problems using a non-adversarial process. This module guides the four-step interest-based problem-solving process and a simulation exercise that allows participants to practice the process.
Levels 1, 2
People engaged in problem solving at the unit-based team level up to regional Labor Management Partnership committees should attend this training, along with any union and management staff members working on issue resolution and corrective action. Job categories who can take this class are labor, management and physician members of a unit-based team, Labor Management Partnership and unit-based team consultants, improvement advisers and Union Partnership Representatives.
During this lesson, you will learn about effective decision-making techniques focusing on making decisions through consensus.
Level 1, 2
30 minutes (web-based)
Anyone seeking a basic overview and understanding of consensus and how the consensus decision-making process works. This includes labor, management and physician members of a unit-based team, Labor Management Partnership and unit-based team consultants, improvement advisors and union partnership representatives
Labor Management Partnership Orientation (LMPO)
Interest-Based Conversations and Reaching Consensus
Consistent, visible sponsorship is one of the key elements in helping unit-based teams succeed. Sponsors support the work of the team, remove barriers when necessary, coach and mentor co-leads, and help connect their teams to the resources they need.
Holding a UBT Sponsor Summit will help your facility's or region's sponsors get the tools and information they need to be strong sponsors.
This guide will help you plan a successful, productive summit.
What can your team do to leverage technology to save money and improve the patient experience? What else could you do to help keep KP affordable for our member and patients?
Twenty years ago, I was in the fifth grade pretending to be a Power Ranger!!! I always knew I wanted to do something medical related or something that involved teaching people. As a senior UBT consultant, I get the best of both worlds. I can help improve health care while teaching my peers about the LMP. The LMP has helped many people to understand their role here at Kaiser Permanente. It helps the front line to develop their leadership skills and really take ownership and accountability over how their department performs. It’s empowering to know that this model not only improves the member experience, but also helps to grow and nurture future leaders.
