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Nursing Assistant Clinical Director Alainie Lounsbury, RN (standing), checks in with (left to right) Dan Alexandroni, Donielle Tresvant and Hong-le Ton-Nu, all RNs who are represented by UNAC/UHCP, one of the unions in the Alliance of Health Care Unions.
How managers can use their mobile device to identify, track and escalate issues surfaced during rounding conversations.
The endoscopy team at KP's Falls Church facility has reduced appointment no-shows—which helps improve access—by borrowing a successful tactic from other teams: making phone calls to remind members of their upcoming appointments.
Making the most of a good idea.
March 24, 2015
Teo's stay in the NICU after he was born led dad Trav Ichinose to become an active member of the team's parent advisory council, contributing his voice to improving performance.
Giving Patients a Voice
Caregivers get tips from patients.
March 17, 2015
Carol Hammill, a new UPR in Southern California, pictured with her management colleague Ursula Doidic
Around the Regions (Winter 2015)
A sampling of what teams across KP are doing in partnership.
January 1, 2015
Members of the Labor and Delivery UBT at South Bay Medical Center in Southern California, a high-performing team
Around the Regions (Fall 2014)
What teams across KP are doing in partnership.
October 7, 2014
Isolina Pistolessi, RN, makes a new, Spanish-speaking KP member feel welcome.
Joint Campaign Makes New Members Feel Welcome
KP workers help onboarding efforts.
July 11, 2014
Mobile health vans help serve members where they need it.
Around the Regions (Summer 2014)
The goings-on across KP.
The Panorama City pharmacy UBT in Southern California encourages patients to use mail-order service, one way to keep KP affordable.
Around the Regions (Spring 2014)
A quick tour of what's going on.
April 2, 2014
UFCW Local 7’s Joan Heller, second from right, helps coach co-leads.
Around the Regions (Winter 2014)
What teams across KP are doing.
January 6, 2014
Team co-leads Anthony Pender and Adwoa Kese, a member of OPEIU Local 2.
Better Tracking Reduces ID Card Waste
See how your team can be more efficient.
Donna Fraser, RN, took advantage of LMP’s Ben Hudnall Memorial Trust to advance her career at Kaiser Permanente.
Working Her Way Up
Donna Fraser, RN, advanced her career thanks to the LMP.
December 3, 2013
Answering the Phones? You've Got Power
MSSA teams are crucial to KP's success in the marketplace.
August 5, 2013
Tangela Ford-Brown, a patient care technician in Northern California and SEIU UHW member, with patient Macan Singh
Around the Regions (Summer 2013)
A look at performance improvement work in each region.
July 1, 2013