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Be Quiet. Respect Nap Time
When this mother/baby unit instituted a regular nap time, moms got more rest and the success for breastfeeding increased.
- Nap times help reduce the number of requests for respite care.
- Created an afternoon nap time, and communicated to staff and family about this quiet period
Easing the Pain
The maternity team's laser-focus on pain management helps it keep service scores high. standardized pain medication schedules, communicated when next meds were scheduled, and reinforced the "no-pass" policy.
- Helping new moms manage pain is a key part of providing excellent service.
- Standardizing pain medication schedules
Accurate Logs = Better Care
The histology team clarified their log sheets, discussed their goals and set deadlines, and double-checked the logs to ensure quality.
- Complying with the documentation process is necessary for quality outcomes.
- Clarifying log sheets can help improve accurate documentation
Avoid Specimen Handling Errors
Lab identified the process, created a process map with highlighted photos and standardized tasks, and placed laminated copies around the lab.
- Avoiding errors allows the patient to get the correct diagnosis sooner.
- Creating a process map helps staff to correctly follow the procedure
Make Low-Sodium Meals Tastier
Food services included Mrs. Dash seasoning packets with meals, wrote scripts to explain the idea, and informed patients about diet options.
- Providing patients with healthy and tasty food helps them heal
- A little packet of Mrs. Dash can go a long way to making low-sodium palatable
Encouraging Patients to Get Screenings
More patients pledged to get screeings after members of this team began a strategic outreach campaign.
- Early detection of cancer saves lives.
- Training and peer-to-peer coaching of staff
Mistakes Cost Money
Admitting team increased training to ensure accuracy of data, created a reference tool for self-review, and conducted self-audits to catch mistakes.
- Hospitals need to file correct Medicare forms for proper reimbursement.
- Training and teamwork can improve the accuracy of Medicare forms
Personalize The Need for Screening
After identifying eligible members for colorectal screening, the team developed a personalized story for each patient, and created a follow-up process to contact them.
- Early detection is paramount to successful cancer treatment.
- Bringing the message to a personal level helps patients to understand
Scheduling Helps Cut Med Waste
Stacking your appointment schedule can help offset cancer medication costs.
- A same-day schedule for patients who use the same IV drug can reduce waste.
- Scheduling cancer patients on the same day brought costs down
Standard Needles Save Money
A standard needle is just as effective as a butterfly needle and costs less.
- Reduce costs and maintain quality of care with standard needles.
- Using standard needles will save your lab money
Cracking the Case of Missing Lab Orders
Team uses facts and fun to educate departments about workflow missteps .
- Reducing missing lab orders improves patient care and eliminates extra work for employees.
- Analyzing data to identify problem departments and working with them to find solutions
Transformed Team Tracks Transplant Patients
UBT dramatically improves the percentage of kidney transplant patients getting follow-up screenings and services.
- Regular follow-up care is crucial for kidney transplant patients, who are at risk for a host of complications, including cancer and pneumonia.
- Team hosted a special clinic for post-transplant patients, enabling them to get all their follow-up care in one visit