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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Ironworkers at Niacet Chemical Company, Niagara Falls, New York, 1928; Cliff Keene second from left. 1929 union card, International Association of Bridge, Ornamental, and Structural Ironworkers. Images courtesy Steve Gilford, from the personal collection of Clifford Keene.
Labor History: Physician, Kaiser Permanente President, Ironworker
A profile of KP's first president and CEO.
September 1, 2017
Empowering health care workers, managers and physicians to come together in teams and improve performance has been the crown jewel of the Labor Management Partnership.
Partnership Beats the Odds
Why 20 years of partnership is something to celebrate.
August 18, 2017
South Sacramento UBT members build bikes for kids in their community—and build their own team in the process.
Engaged Teams Build Communities
New ways to make a difference in your community.
August 8, 2017
Engaged, Enabled, Empowered
Leaders and teams connect quality, service, affordability.
June 19, 2017
Jeffrey Ha, a pharmacy technician and member of UFCW Local 135, was one of several team members involved in helping his department reduce waste.
Pharmacy Saves Big With Value-Shopper Approach
How one team generated a $1.1 million win.
High-tech lowers costs: Ninneth “Nina” O’Hara, an SEIU-UHW member and Emergency Department clerk, heads out to get information from a patient using a laptop on wheels.
Savings From Around the Regions
How eSignaures and other fixes save money, boost quality.
When mid-level leaders from both management and unions build skills in key partnership concepts, they are in a better position to support unit-based teams.
Meet Your National Agreement: Training for Everyone, Starting in the Middle
How mid-level managers, union leaders build key skills.
Where the care is: When members of the Ridgeline Behavioral Health team saw data showing patients were using the emergency room for nonemergency problems, they sprang into action and helped save more than $1 million.
Right Setting, Lower Costs, Better Care
Educating patients about Emergency Department use pays off.
June 16, 2017
Silbia Espinoza, RN, (far right) strikes a pose with some of the 25 team members who hiked up to the Hollywood sign for healthy fun.
Nurses Help Others—and Themselves—Get and Stay Healthy
How two RNs care for their team.
April 21, 2017
“Our UBT is very focused on teamwork. When we meet, our badges are off. It’s no longer ‘manager,’ ‘therapist,’ ‘assistant’ or ‘aide.’ Not having the traditional hierarchy has made a big difference. For example, our team had injuries related to patient positioning. We did a project called ‘Gimme a Boost.’ In doing a process map, we learned that one major gap was everyone's understanding of counting and moving on ‘three’ before boosting the patient together. Since standardizing our counting process, our staff has had no injuries as a result of boosting patients up in bed.”—Victor W. Shen, assistant director, Physical Medicine and Rehabilitation (L.A. Medical Center)
Humans of Partnership Speak Up
As these short stories make clear, your voice matters.
April 17, 2017
Problems piled up so much that transporters were keeping patients waiting too long. At left, Esther Logan, a transport CNA and member of SEIU Local 49, and Marta Witsoe (right), patient transport manager participated in the issue resolution process that led to beefed-up staffing.
Transport Team Tackles Turnaround Times
How issue resolution can untangle a web of problems
March 14, 2017
Linda Hansen, RN, a public health nurse and UNAC/UHCP member, with patient Madeline Lanell Haxton
‘Problems Are Only Opportunities…’
Use these tools for creative problem solving.