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Nursing Assistant Clinical Director Alainie Lounsbury, RN (standing), checks in with (left to right) Dan Alexandroni, Donielle Tresvant and Hong-le Ton-Nu, all RNs who are represented by UNAC/UHCP, one of the unions in the Alliance of Health Care Unions.
How managers can use their mobile device to identify, track and escalate issues surfaced during rounding conversations.
South Sacramento UBT members build bikes for kids in their community—and build their own team in the process.
Engaged Teams Build Communities
New ways to make a difference in your community.
August 8, 2017
Engaged, Enabled, Empowered
Leaders and teams connect quality, service, affordability.
June 19, 2017
Jeffrey Ha, a pharmacy technician and member of UFCW Local 135, was one of several team members involved in helping his department reduce waste.
Pharmacy Saves Big With Value-Shopper Approach
How one team generated a $1.1 million win.
High-tech lowers costs: Ninneth “Nina” O’Hara, an SEIU-UHW member and Emergency Department clerk, heads out to get information from a patient using a laptop on wheels.
Savings From Around the Regions
How eSignaures and other fixes save money, boost quality.
When mid-level leaders from both management and unions build skills in key partnership concepts, they are in a better position to support unit-based teams.
Meet Your National Agreement: Training for Everyone, Starting in the Middle
How mid-level managers, union leaders build key skills.
Where the care is: When members of the Ridgeline Behavioral Health team saw data showing patients were using the emergency room for nonemergency problems, they sprang into action and helped save more than $1 million.
Right Setting, Lower Costs, Better Care
Educating patients about Emergency Department use pays off.
June 16, 2017
Silbia Espinoza, RN, (far right) strikes a pose with some of the 25 team members who hiked up to the Hollywood sign for healthy fun.
Nurses Help Others—and Themselves—Get and Stay Healthy
How two RNs care for their team.
April 21, 2017
“Our UBT is very focused on teamwork. When we meet, our badges are off. It’s no longer ‘manager,’ ‘therapist,’ ‘assistant’ or ‘aide.’ Not having the traditional hierarchy has made a big difference. For example, our team had injuries related to patient positioning. We did a project called ‘Gimme a Boost.’ In doing a process map, we learned that one major gap was everyone's understanding of counting and moving on ‘three’ before boosting the patient together. Since standardizing our counting process, our staff has had no injuries as a result of boosting patients up in bed.”—Victor W. Shen, assistant director, Physical Medicine and Rehabilitation (L.A. Medical Center)
Humans of Partnership Speak Up
As these short stories make clear, your voice matters.
April 17, 2017
Problems piled up so much that transporters were keeping patients waiting too long. At left, Esther Logan, a transport CNA and member of SEIU Local 49, and Marta Witsoe (right), patient transport manager participated in the issue resolution process that led to beefed-up staffing.
Transport Team Tackles Turnaround Times
How issue resolution can untangle a web of problems
March 14, 2017
Linda Hansen, RN, a public health nurse and UNAC/UHCP member, with patient Madeline Lanell Haxton
‘Problems Are Only Opportunities…’
Use these tools for creative problem solving.
Lilian Cates, a labor sponsor (pictured here with Chris Buffington, a customer service representative and member of SEIU Local 105), helped spearhead the issue resolution at the contact center, which created a clear, unbiased way to identify candidates for the chat captain position.
Giving Equal Opportunity to All
How to use issue resolution to ensure fairness.
A new issue resolution process allows partnership disputes to be resolved more quickly.
Meet Your National Agreement: Settle Disputes With Issue Resolution
Got issues? The National Agreement can help resolve them.
March 10, 2017