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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Lilian Cates, a labor sponsor (pictured here with Chris Buffington, a customer service representative and member of SEIU Local 105), helped spearhead the issue resolution at the contact center, which created a clear, unbiased way to identify candidates for the chat captain position.
Giving Equal Opportunity to All
How to use issue resolution to ensure fairness.
March 14, 2017
A new issue resolution process allows partnership disputes to be resolved more quickly.
Meet Your National Agreement: Settle Disputes With Issue Resolution
Got issues? The National Agreement can help resolve them.
March 10, 2017
Interest-based bargaining involving worker, manager and physician representatives from across Kaiser Permanente is a cornerstone of the partnership.
New Book Spotlights Partnership Success
See what inside and outside experts say about LMP.
March 6, 2017
The Labor Management Partnership helps workers advance their careers, and you can help yourself by updating KP on your achievements.
Promote Yourself: Update Your Talent Profile
Stay in the mix for your next job at KP.
December 12, 2016
Facility and regional ratings, as well as more rigorous team assessments, are part of the 2015 National Agreement.
Meet Your National Agreement: New Standards for All
How to ensure we are always getting better.
December 7, 2016
At first, these frontline workers rolled their eyes at UBTs. But their experiences improving performance and teamwork changed their outlook.
From Skeptics to Believers
Eye-rolling at first, then a growing appreciation.
No more boring meetings: Members of the Gilroy Medical Offices unit-based team use quick huddles around their visual board to keep their deparment humming.
Five-Minute Fix Sharpens Team Focus
Visual boards show team members what they need to know.
Union workers, such as SEIU-UHW member Sylvia Reynoso (writing on the board), should have more opportunities to learn about and take part in performance improvement efforts, says our guest columnist.
From the Desk of Henrietta: Performance Is a Union Issue
Seeking an equal voice in improving service and quality.
November 29, 2016
Yup, we moved your cheese. Don't worry, these FAQs will help you find it.
FAQs About the New LMPartnership.org
What's new, where your favorites went and more.
October 25, 2016
Sol Estrella, RN (right), of Irvine Medical Center, with visiting Tiger Team members Sam VanWagner, Ron Jackson and Quan Nguyen, DO (left to right).
Doctor Makes House Calls to Help Teams Avoid Injuries
Father’s trauma inspires effort to create safer workplace.
October 6, 2016
Manager Nee Tang cultivates the skills it takes to help workers feel comfortable speaking up.
How to Create a ‘Speak-Up’ Culture
<p>Four ways managers can encourage their employees to feel safe about speaking up.</p>
September 7, 2016
Meet Your National Agreement: Spreading the Word
Learn about a new communications must-do for UBTs.