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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Rick Senneway, director of performance improvement, Navneet Maan, UBT consultant, and Lorie Kocsis, union partnership representative (left to right) have helped Fresno create a facility-wide UBT strategy.
Closing the Gap
Path to Performance is a group effort.
February 1, 2012
Many of Panorama City's unit-based teams are adept at using data to track what's working and what's not; pictured here is Emma Yabut, RN, a UNAC/UHCP member, who is a member of the NICU unit-based team.
How I Learned to Stop Worrying and Love the Data
Once you get over your fear, numbers become your friends.
How to Implement a Facility-Wide UBT Strategy
Six steps to success.
Management co-lead Annette Adams
Fontana NICU Opens the Door to Service, 24-7
Meet their needs, not yours.
January 20, 2012
A career counselor works with an employee in San Diego.
Career Counseling Helps With Job Changes
Employees train for in-demand jobs.
December 15, 2011
High-performing teams, like this critical care team in Baldwin Park Medical Center, are the key to improving and sustaining the quality and affordability of U.S. health care.
Closing the Labor Productivity Gap
To boost productivity, don't cut heads, engage them.
October 27, 2011
Navneet Maan (center) , flanked by two colleagues, helps UBTs keep their focus on the things that matter for our patients and members.
How to Prioritize Team Goals
A unit-based team consultant offers a simple tool.
September 16, 2011
Business experts cite collaborative teams, such as this surgical team from Irvine Medical Center, as a model for collaborative enterprises.
LMP Wins Praise From Harvard Business Review
LMP recognized as a model for 21st century innovators.
July 7, 2011
The diagnostic imaging department at the Woodland Hills Medical Center is improving workflow and boosting attendance by drawing on the wide experience of its team members.
Smaller Teams Help Radiology Department Improve Performance
Right-sizing helps UBT win big with team members.
January 19, 2011
The San Diego Nuclear Medicine team discovered that the premise of their first performance improvement project—high repeats of heart scans—was not the problem they initially suspected. Above, assistant technologist and labor co-lead Jessica Larson (left) and technologist Christine Cook (right) assist patient Robert Evans. Larson and Cook are members of OPEIU Local 30.
Adapt, Adopt, Abandon
Find out how learning to fail can help your team succeed.
January 7, 2011
Strong sponsorship has helped UBTs at San Jose Medical Center, like this one, succeed.
A UBT Sponsor Explains How to Support Change
Help teams see the bigger picture and overcome obstacles.
January 5, 2011
Caroll Hammill (left) pictured with management chair Ursula Doidic
How to Be an Effective Union Co-Lead
Carol Hammill on building partnership at the facility level.