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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Groundbreaking From the Get-Go
A short history of national bargaining at KP.
January 2, 2015
"If you are going to be a good partner, you have to have your partner’s interests in mind as well as your own," says Michael Belmont.
Good Partnering Methods Aren’t Just for the Bargaining Table
How to solve tough problems and preserve work relationships.
Interest-based bargaining: No one does it like we do it.
From the Desk of Henrietta: Revolutionary
Why interest-based bargaining benefits all parties.
Carol Hammill, a new UPR in Southern California, pictured with her management colleague Ursula Doidic
Around the Regions (Winter 2015)
A sampling of what teams across KP are doing in partnership.
January 1, 2015
Seamless Teamwork Gives Central Valley Babies a Healthy Start
Helping newborns and new moms thrive.
November 17, 2014
Peter Sidhu, RN, and Arjun Srinivasan, MD, get ready to demonstrate how to safely put on and take off protective gear.
Frontline Employees Get Intensive Ebola Preparation
Joint training prepares workers.
November 10, 2014
RNs Jessica Heffern, Leanne Vitacco, Brittni Demers and Lucas Pepin (not pictured) led the drive for needle safety.
Making the Point About Needle Safety
Nurses lead on needlestick prevention.
October 17, 2014
Members of the Labor and Delivery UBT at South Bay Medical Center in Southern California, a high-performing team
Around the Regions (Fall 2014)
What teams across KP are doing in partnership.
October 7, 2014
Want to know what your patients think? Ask them!
From the Desk of Henrietta: Mind, Body, Service
Give patients a voice.
October 5, 2014
RN Kathy Stafford, a member of the Oregon Nurses Association
Curiosity Leads to Better Service
A successful practice crosses state lines.
October 3, 2014
A patient advisory council in Southern California meets to discuss service and quality issues.
Learning by Listening: Patient Advisory Councils
Patients speak up, help improve service.
Going From 4 to 1 Shoots Team Up to 5
A UBT's journey along the Path to Performance.
September 9, 2014