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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Katie Richardson, MD, master juggler: pediatrician, director of Physician Experience for the Colorado Permanente Group, the mom of an 11-year-old daughter—and expert stressbuster.
First, Heal Thyself
A physician talks about managing stress.
May 13, 2016
The Woodland Hills Intensive Care Unit has built a speak up culture with interdisciplinary rounds on patients. As a result, the team has high morale, low turnover—and its patients suffer fewer hospital-acquired infections.
The Three Cs to Success
Consistency, communication, collaboration bring better care.
April 13, 2016
UBT members stepped up to address staff concerns and keep morale high following the adoption of a new approach to caring for total joint patients.
Teamwork Eases Pain of Change
Unity delivers better care.
March 30, 2016
Southern California physicians Rebecca Deans, Osbourne Blake and Resa Caivano (left to right) are part of a project to aid patients with sickle cell disease, which disproportionately affects African-Americans.
The Difference Diversity Makes
UBTs serve KP's diverse membership.
January 4, 2016
Brandon Johnson, a Kaiser Permanente member, gives Shirley Brown, RN, a member of UNAC/UHCP, a grateful hug.
Creating a Safety Net for Sickle Cell Patients
Helping patients live full and healthier lives.
A diverse staff (like this team from the perioperative department at the Ontario Medical Center in Southern California) serving a diverse membership is a point of pride and strength for Kaiser Permanente.
A Mirror for Members
Linking diversity and quality.
Anthony Frizzell, mental health assistant and member of OPEIU Local 2 says, "It is imperative that we relate to the patient in the way the patient wishes."
A Matter-of-Fact Approach to Gender Issues
Better serving transgender teens.
Southern California's Biohazards band, extending partnership tools into music-making.
Around the Regions (Winter 2016)
A sampling of teams across KP.
By borrowing a successful practice from Los Angeles Medical Center, South Bay Medical Center's Orthopedics/Podiatry Team increased its copay collection and improved the member care experience.
Check-In Sheet Improves Copay Collection—and More
Team improves communication and raises patient satisfaction.
November 10, 2015
Lisa Kane, UBT consultant, harnesses teams' enthusiasm for improving service and quality.
Around the Regions (Fall 2015)
A sampling of what teams across KP are doing in partnership.
October 6, 2015
A successful kp.org sign-up campaign resulted in a deluge of messages, and providers found themselves struggling to keep up. That’s when co-leads Rikki Shene, LPN, a member of SEIU Local 49, and manager Eliseo Olvera took action, with help from their UPR.
The Best-Laid Plans
When improving performance, one thing leads to another.
Consultants such as Shannon Cazinha (center) can coach teams on the best ways to improve performance.
From the Desk of Henrietta: Put Me In, Coach
UBT consultants and union reps help teams excel.