Jump to navigation
Pioneering leader of UNAC/UHCP passed away December 31.
“Our UBT is very focused on teamwork. When we meet, our badges are off. It’s no longer ‘manager,’ ‘therapist,’ ‘assistant’ or ‘aide.’ Not having the traditional hierarchy has made a big difference. For example, our team had injuries related to patient positioning. We did a project called ‘Gimme a Boost.’ In doing a process map, we learned that one major gap was everyone's understanding of counting and moving on ‘three’ before boosting the patient together. Since standardizing our counting process, our staff has had no injuries as a result of boosting patients up in bed.”—Victor W. Shen, assistant director, Physical Medicine and Rehabilitation (L.A. Medical Center)
Humans of Partnership Speak Up
As these short stories make clear, your voice matters.
April 17, 2017
Linda Hansen, RN, a public health nurse and UNAC/UHCP member, with patient Madeline Lanell Haxton
‘Problems Are Only Opportunities…’
Use these tools for creative problem solving.
March 14, 2017
Lilian Cates, a labor sponsor (pictured here with Chris Buffington, a customer service representative and member of SEIU Local 105), helped spearhead the issue resolution at the contact center, which created a clear, unbiased way to identify candidates for the chat captain position.
Giving Equal Opportunity to All
How to use issue resolution to ensure fairness.
Problems piled up so much that transporters were keeping patients waiting too long. At left, Esther Logan, a transport CNA and member of SEIU Local 49, and Marta Witsoe (right), patient transport manager participated in the issue resolution process that led to beefed-up staffing.
Transport Team Tackles Turnaround Times
How issue resolution can untangle a web of problems
A new issue resolution process allows partnership disputes to be resolved more quickly.
Meet Your National Agreement: Settle Disputes With Issue Resolution
Got issues? The National Agreement can help resolve them.
March 10, 2017
Interest-based bargaining involving worker, manager and physician representatives from across Kaiser Permanente is a cornerstone of the partnership.
New Book Spotlights Partnership Success
See what inside and outside experts say about LMP.
March 6, 2017
Facility and regional ratings, as well as more rigorous team assessments, are part of the 2015 National Agreement.
Meet Your National Agreement: New Standards for All
How to ensure we are always getting better.
December 7, 2016
At first, these frontline workers rolled their eyes at UBTs. But their experiences improving performance and teamwork changed their outlook.
From Skeptics to Believers
Eye-rolling at first, then a growing appreciation.
No more boring meetings: Members of the Gilroy Medical Offices unit-based team use quick huddles around their visual board to keep their deparment humming.
Five-Minute Fix Sharpens Team Focus
Visual boards show team members what they need to know.
Union workers, such as SEIU-UHW member Sylvia Reynoso (writing on the board), should have more opportunities to learn about and take part in performance improvement efforts, says our guest columnist.
From the Desk of Henrietta: Performance Is a Union Issue
Seeking an equal voice in improving service and quality.
November 29, 2016
Yup, we moved your cheese. Don't worry, these FAQs will help you find it.
FAQs About the New LMPartnership.org
What's new, where your favorites went and more.
October 25, 2016
Sol Estrella, RN (right), of Irvine Medical Center, with visiting Tiger Team members Sam VanWagner, Ron Jackson and Quan Nguyen, DO (left to right).
Doctor Makes House Calls to Help Teams Avoid Injuries
Father’s trauma inspires effort to create safer workplace.
October 6, 2016