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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Don't Be Shy
A team spreads a proven practice and helps save lives.
March 24, 2015
The endoscopy team at KP's Falls Church facility has reduced appointment no-shows—which helps improve access—by borrowing a successful tactic from other teams: making phone calls to remind members of their upcoming appointments.
Making the most of a good idea.
Teo's stay in the NICU after he was born led dad Trav Ichinose to become an active member of the team's parent advisory council, contributing his voice to improving performance.
Giving Patients a Voice
Caregivers get tips from patients.
March 17, 2015
A process to follow up on abnormal test results is an important way Kaiser Permanente keeps patients safe and healthy.
Raising a Flag for Patient Safety
Patient outreach effort is winning awards—and saving lives.
March 3, 2015
Frontline workers have a key role to play in winning and keeping Kaiser Permanente members.
How to Help KP Grow
Why and how workers and their unions can help KP grow.
Walter Allen, executive director and chief financial officer of OPEIU Local 30
Why Total Health Is a Union Issue
Workers set an example for patients and their community.
Huddling regularly, as this team at the Berkeley Regional Lab in Northern California does, can help foster a culture of safety.
Creating Patient Safety by Making Sure It’s Safe to Speak Up
To give great care, workers must be free to speak.
Peter Sidhu, RN, left, demonstrates Ebola safety steps with Arjun Srinivasan, MD, an associate director of the Centers for Disease Control and Prevention, at KP-sponsored forum in November 2014.
Kaiser and Coalition Unions Reach Agreement on Ebola
A landmark pact protects workers who treat Ebola patients.
January 28, 2015
By listening actively and clearly communicating their respective interests, union and management negotiators are blazing a trail for a new way of bargaining.
What's the Deal With Bargaining?
Interest-based bargaining is hard work, and worth it.
January 2, 2015
Why Go to All the Trouble?
Interest-based bargaining is imperfect—and the best way.
CIC members Sandy Woehler (union) and Kelli Kane (managment) review a bargaining proposal together.
What Makes Our Bargaining Unusual
It's like the United Nations, but more polite.
Focusing on Common Ground
How interest-based bargaining changes the game.