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Nursing Assistant Clinical Director Alainie Lounsbury, RN (standing), checks in with (left to right) Dan Alexandroni, Donielle Tresvant and Hong-le Ton-Nu, all RNs who are represented by UNAC/UHCP, one of the unions in the Alliance of Health Care Unions.
How managers can use their mobile device to identify, track and escalate issues surfaced during rounding conversations.
Teo's stay in the NICU after he was born led dad Trav Ichinose to become an active member of the team's parent advisory council, contributing his voice to improving performance.
Giving Patients a Voice
Caregivers get tips from patients.
March 17, 2015
A process to follow up on abnormal test results is an important way Kaiser Permanente keeps patients safe and healthy.
Raising a Flag for Patient Safety
Patient outreach effort is winning awards—and saving lives.
March 3, 2015
Frontline workers have a key role to play in winning and keeping Kaiser Permanente members.
How to Help KP Grow
Why and how workers and their unions can help KP grow.
Walter Allen, executive director and chief financial officer of OPEIU Local 30
Why Total Health Is a Union Issue
Workers set an example for patients and their community.
Huddling regularly, as this team at the Berkeley Regional Lab in Northern California does, can help foster a culture of safety.
Creating Patient Safety by Making Sure It’s Safe to Speak Up
To give great care, workers must be free to speak.
Peter Sidhu, RN, left, demonstrates Ebola safety steps with Arjun Srinivasan, MD, an associate director of the Centers for Disease Control and Prevention, at KP-sponsored forum in November 2014.
Kaiser and Coalition Unions Reach Agreement on Ebola
A landmark pact protects workers who treat Ebola patients.
January 28, 2015
By listening actively and clearly communicating their respective interests, union and management negotiators are blazing a trail for a new way of bargaining.
What's the Deal With Bargaining?
Interest-based bargaining is hard work, and worth it.
January 2, 2015
Why Go to All the Trouble?
Interest-based bargaining is imperfect—and the best way.
CIC members Sandy Woehler (union) and Kelli Kane (managment) review a bargaining proposal together.
What Makes Our Bargaining Unusual
It's like the United Nations, but more polite.
Focusing on Common Ground
How interest-based bargaining changes the game.
Groundbreaking From the Get-Go
A short history of national bargaining at KP.
"If you are going to be a good partner, you have to have your partner’s interests in mind as well as your own," says Michael Belmont.
Good Partnering Methods Aren’t Just for the Bargaining Table
How to solve tough problems and preserve work relationships.