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Members of the Mid-Valley Addiction Medicine team collect patient demographic information to customize care options.
Teams across Kaiser Permanente are gathering patient demographic data to identify and address their unique health care needs.
This short animated video explains how to find and use our powerful how-to guides
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the team-tested practices on the LMP website. This short video shows you how.
Having trouble using the search function? Check out this short video to help you search like a pro!
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Lisa Kane, UBT consultant, harnesses teams' enthusiasm for improving service and quality.
Around the Regions (Fall 2015)
A sampling of what teams across KP are doing in partnership.
October 6, 2015
A successful kp.org sign-up campaign resulted in a deluge of messages, and providers found themselves struggling to keep up. That’s when co-leads Rikki Shene, LPN, a member of SEIU Local 49, and manager Eliseo Olvera took action, with help from their UPR.
The Best-Laid Plans
When improving performance, one thing leads to another.
Consultants such as Shannon Cazinha (center) can coach teams on the best ways to improve performance.
From the Desk of Henrietta: Put Me In, Coach
UBT consultants and union reps help teams excel.
Joan Thayer, a lead cardiology nurse and member of UFCW Local 400, gets a group hug from colleagues at a recent UBT fair.
I'm in a UBT?
Reminding people they're part of a team.
Ed Vrooman, a union partnership representative from SEIU Local 49, helps teams demystify the data so numbers can be a portal to improved performance instead of a source of stress. Kate Webb, project coordinator, lends a hand.
Lead From Where You Stand
Teams learn how to make sense of their data.
Sheryl Magpali, RN, union co-lead for the Baldwin Park critical care and step-down unit team, confers with her fellow nurses on an improvement project.
One KP, One LMP
2015 National Agreement sets a high bar for performance.
The critical care team at KP Baldwin Park, where the keen outside eye of UBT consultant Charisse Lewis helped clear the way to a culture that supports performance improvement efforts.
Outside Eye Helps Team Do an About-Face
A frontline coach helps turn around a struggling team.
Working to Put Herself Out of a Job
A UBT consultant helps teams fly on their own.
Juan Piantino, MD, shares ideas with Debbie Newcomb, an electro-neurodiagnostic technologist and UFCW Local 555 member.
Partnership Attitude Brings State-of-Art Test to Members
How speaking up helped young patient to life-changing care.
August 11, 2015
Unit Manager Manlee Velasco, RN, (left) and labor co-lead Jenalyn Andres, RN, adopted a successful practice from Southern California to reduce patient falls.
Walking With Every Patient Prevents Falls
How nurses in Hawaii cut patient falls in half.
July 31, 2015
Union leaders and trained union ambassadors, a few of whom are pictured here, have worked with Kaiser Permanente sales and marketing teams to grow health plan membership.
How Partnership Helped KP Reach the 10 Million Member Milestone
Joint marketing efforts help grow KP membership.
July 17, 2015
KP workers attend a 40th anniversary Voters' Rights March during 2005 National Agreement bargaining in Atlanta.
It Took Courage
The first leader of the Coalition of KP Unions looks back.
July 16, 2015