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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Members of the Perioperative team at Ontario Medical Center say performance improvement keeps them sharp.
How to Climb the Path to High Performance
Achieving and sustaining high marks.
September 8, 2014
Teams Collaborate to Ease Growing Workload
Streamline workflow to fulfill patient needs.
August 21, 2014
Emergency department supervisor Rosemary Sanchez went from skeptic to enthusiast.
Teen Interns Jump-Start UBTs
Summer interns win over health care pros.
August 20, 2014
Standardizing tasks—such as passing sharp instruments in the operating room—is creating a safer workplace at West Los Angeles Medical Center.
Safety on a Silver Platter
Standard practice is the best practice.
August 19, 2014
A driver helps get vans loaded for the daily runs.
Communication Drives Success
Problem-solving skills improve service.
Stephanie Valencia (left), a unit assistant, and Judith Gonzales, a senior unit assistant and the team's union co-lead, go over discharge-related paperwork.
Work With Patients to Ensure Follow-Up Appointments
See how your team can help.
Driver Alfredo Alvarez rigs up the mobile health vehicle in Bakersfield. He'll drive it 40 miles to Tehachapi and spend the rest of the day checking in patients.
Driver as Receptionist? Why Not?
Workers and managers reshape responsibilities.
August 12, 2014
Leroy Alaman, operations manager for the EVS department at the Los Angeles Medical Center, demonstrates battery recharging.
Polish Your Skills, Save the Planet
EVS workers advance their careers, make KP greener.
July 16, 2014
OPEIU Local 29 members and enrollment processors Sharlene Jones (left) and Lucy Martinez spend a day at the Fresno County Fairgrounds, signing youngsters up for KP’s Child Health Program.
Connecting With the Kids
Union members help low-income children.
July 11, 2014
Isolina Pistolessi, RN, makes a new, Spanish-speaking KP member feel welcome.
Joint Campaign Makes New Members Feel Welcome
KP workers help onboarding efforts.
Every day, in every way, all of us are ambassadors for Kaiser Permanente.
From the Desk of Henrietta: Ambassadors at Large
Keeping KP strong and growing.
Union members such as speech pathologist Ute Kongsbak, an OFNHP member, work to improve quality and affordability in the Northwest region—work that builds Kaiser Permanente’s reputation and attracts members.
Growing Stronger Together
LMP is a competitive advantage.