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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Instant Recess® breaks, like this one at a Baldwin Park, California, call center, are part of helping employees stay healthy.
Around the Regions (Fall 2013)
What regions are doing to keep our workforce healthy.
October 1, 2013
Go ahead and jump! Total health is a team sport.
From the Desk of Henrietta: The Value of a Cloverleaf
Comparing the Total Health Incentive to the Value Compass.
The team that learns together, improves together: From left, Rebecca Linares, ward clerk transcriber and SEIU-UHW member, emergency room assistant Richard Rowland, SEIU-UHW, and assistant department administrator Sylvana Hrovatic.
ED Takes a Group Approach to Skill Building
Don't forget your own career growth.
August 20, 2013
Jill Sandino, a medical assistant and SEIU UHW member, measures 17-week-old Logan Hosley.
The Future Is Now
Learn how teams are preparing for the Affordable Care Act.
August 5, 2013
Photographer Robert Gumpert captures the essence of KP's workforce, including these EVS workers at the Ontario Medical Center in Southern California.
Labor History: Picturing the Workers of Kaiser Permanente
The extraordinary photographic record of KP's history.
Account administration representative Sue Hermes, an OPEIU Local 30 member, with management co-lead Demetria Williams.
Why Excellent Care Isn't Enough
MSSA teams help shape perceptions of Kaiser Permanente.
Answering the Phones? You've Got Power
MSSA teams are crucial to KP's success in the marketplace.
Kaiser workers discuss the AAPA article.
Journal Recognizes KP’s Workforce Development Strategy
American Academy of Physician Assistants on unique approach.
August 2, 2013
Change is always scary. But doing it with the support and encouragement of your teams makes it easier.
From the Desk of Henrietta: "What About Me?"
UBTs well positioned to handle health care reform changes.
July 1, 2013
Tangela Ford-Brown, a patient care technician in Northern California and SEIU UHW member, with patient Macan Singh
Around the Regions (Summer 2013)
A look at performance improvement work in each region.
Englewood Primary Care UBT members work together to manage patient inquiries.
Patients Win After Team Ignores Traditional Hierarchy
Physicians pitch in to help short-staffed nurses.
June 12, 2013
Making Sense of the Path to Performance
Checklists help UBTs find their way from Level 1 to Level 5.
May 1, 2013