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Nursing Assistant Clinical Director Alainie Lounsbury, RN (standing), checks in with (left to right) Dan Alexandroni, Donielle Tresvant and Hong-le Ton-Nu, all RNs who are represented by UNAC/UHCP, one of the unions in the Alliance of Health Care Unions.
How managers can use their mobile device to identify, track and escalate issues surfaced during rounding conversations.
Harvard Business School Professor Amy Edmondson
Contradictions That Foster Innovation
There are four pairs of opposing ideas.
May 21, 2012
Bernardino Corona, optical machine operator, SEIU UHW
Going for the Gold
Partnership principles meet members' needs.
Eyvonne Kirk, department administrator, with Eric Zambrano, RN, UNAC/UHCP
Simple Steps to Superior Service
Patients deserve no less.
It took some teamwork to tackle this paperwork backlog.
Tackling a massive backlog.
You Gotta Learn
Create a safe environment.
May 18, 2012
Teaming on the fly in KP's San Rafael Emergency department.
Working together is critical.
Cindy O'Brien, the team's labor co-lead; Cynthia Field, its management co-lead; and Angela Washington, a clinical assistant II and OPEIU Local 2.
Workflow Helps Patients Control Blood Pressure
How a Mid-Atlantic States team improved flow.
May 8, 2012
Helen Bevan, a leader of the UK's National Healthcare Services, discusses how leaders can use the strategies of people like Martin Luther King Jr. and Nelson Mandela to create the large-scale transformation necessary to meet current health care challenges.
Five Tips for Leading Change
It requires leadership at all levels.
April 11, 2012
Nurses go green in Hawaii.
Hawaii: Trash Talk Turns a Center Green
How to save money, protect the environment.
March 21, 2012
From Union Activist to Manager
Past experience provides a leg up.
March 1, 2012
Rick Senneway, director of performance improvement, Navneet Maan, UBT consultant, and Lorie Kocsis, union partnership representative (left to right) have helped Fresno create a facility-wide UBT strategy.
Closing the Gap
Path to Performance is a group effort.
February 1, 2012
Many of Panorama City's unit-based teams are adept at using data to track what's working and what's not; pictured here is Emma Yabut, RN, a UNAC/UHCP member, who is a member of the NICU unit-based team.
How I Learned to Stop Worrying and Love the Data
Once you get over your fear, numbers become your friends.