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Mailing supplies directly to patients turned out to be efficient and popular.
Patients got their supplies faster and easier once this team improved its workflow.
Colorado's Becky Sassaman (at right), RN, a member of UFCW Local 7, partnered with fellow Coloradon Debbie Zuege, RN, senior director of Nursing and Women's Health, to aid a sick passenger on a flight.
Flying the Talk
Two KP nurses on a flight home save a life.
May 21, 2012
Eric Zambrano, left, RN, UNAC/UHCP with Demetria Verna, ward clerk/transcriber, SEIU UHW
AIDET by the Letters
Improving customer service.
Harvard Business School Professor Amy Edmondson
Contradictions That Foster Innovation
There are four pairs of opposing ideas.
Bernardino Corona, optical machine operator, SEIU UHW
Going for the Gold
Partnership principles meet members' needs.
Eyvonne Kirk, department administrator, with Eric Zambrano, RN, UNAC/UHCP
Simple Steps to Superior Service
Patients deserve no less.
It took some teamwork to tackle this paperwork backlog.
Tackling a massive backlog.
You Gotta Learn
Create a safe environment.
May 18, 2012
Teaming on the fly in KP's San Rafael Emergency department.
Working together is critical.
Cindy O'Brien, the team's labor co-lead; Cynthia Field, its management co-lead; and Angela Washington, a clinical assistant II and OPEIU Local 2.
Workflow Helps Patients Control Blood Pressure
How a Mid-Atlantic States team improved flow.
May 8, 2012
Helen Bevan, a leader of the UK's National Healthcare Services, discusses how leaders can use the strategies of people like Martin Luther King Jr. and Nelson Mandela to create the large-scale transformation necessary to meet current health care challenges.
Five Tips for Leading Change
It requires leadership at all levels.
April 11, 2012
Nurses go green in Hawaii.
Hawaii: Trash Talk Turns a Center Green
How to save money, protect the environment.
March 21, 2012
From Union Activist to Manager
Past experience provides a leg up.
March 1, 2012